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Unbench © 2023
oct. 31, 2023

The Future of Team Utilization in the Tech Industry: Trends and Predictions for 2024

The Future of Team Utilization in the Tech Industry: Trends and Predictions for 2024
Article

In the world of IT, the efficient use of teams is like the secret sauce that drives success. It's like having all the right ingredients but needing the perfect recipe to make something extraordinary. Without a well-thought-out plan for team utilization, IT companies might stumble on inefficiency, missed deadlines, and overworked employees, resulting in poor-quality results and even layoffs.


Picture it as trying to play a game with your star player stuck on the bench. In this article, we'll dive into the importance of tech team management. We'll explore some of the team utilization trends and take a look at the future of tech teams. Stay tuned and keep reading.

The current state of team utilization

In the current landscape of team utilization, the tech industry is undergoing a remarkable transformation. The adoption of Agile frameworks has taken center stage, allowing companies to respond swiftly to shifting market demands. Simultaneously, the rise of remote and flexible work arrangements has broadened horizons, so now teams have the possibility to collaborate across geographic boundaries.

However, it's not just about the work; it's also about the people doing it. The tech industry is increasingly recognizing the significance of employee well-being. As companies embrace holistic approaches to support their workforce, it's clear that a balance between efficient team utilization, adaptable work structures, and the well-being of their invaluable employees is key to driving innovation and maintaining a competitive edge in this dynamic sector.

The utilization rate is also an important factor in team utilization. It measures how efficiently a team's members are being used to complete tasks or projects. A high utilization rate indicates that team members are consistently busy and working on tasks, which can be a sign of good productivity. Yet, an excessively high utilization rate can also indicate a too-high workload, which can lead to burnout and reduced quality of work. Research conducted by HubSpot concluded that while the majority initially set their sights on achieving an 85 to 90% utilization rate, the actual average utilization rate they typically attain is around 60%.

Okay, but how to count employee utilization rate?

Imagine Dan. He is a dedicated software engineer at an IT company. To evaluate Dan's performance and assess his contribution to the company's revenue, let's calculate his utilization rate together.

Billable hours: 160 hours

Total available hours: 176 hours (considering 22 working days and an 8-hour workday)

Now, we'll apply the formula to calculate Dan's utilization rate:

1)

Utilization Rate = (Billable hours / total available hours) x 100

2)

Utilization Rate = (160 / 176) x 100

3)

Utilization Rate = (0.9091) x 100

4)

Utilization Rate = 90.91%

So, Dan's utilization rate is approximately 90.91%, which is relatively high. This tells us that he effectively uses nearly 91% of his available working hours for billable tasks. But the question is: is it really good to be so hardworking? Does the company manage the team correctly?

Top 3 trends impacting team utilization

The rise of remote and hybrid work models has definitely reshaped how teams collaborate. At the same time, the rise of AI brings forth a transformative impact on team utilization, as advanced automation and smart algorithms streamline routine tasks, helping team members allocate their time and expertise to more strategic and value-added activities, thus optimizing overall team productivity. Besides, a commitment to upskilling and lifelong learning ensures that teams remain adaptable and efficient in the face of evolving industry demands. Let’s take a look at some trends closer.

Remote&hybrid work models

Remote and hybrid work models present a two-sided scenario. On the one hand, they offer numerous benefits, including improved productivity, as was indicated by Forbes, 63% of women and 55% of men reported being productive while working from home. These models provide flexibility and reduced commuting time, improving work-life balance. However, there are potential downsides. A notable 13% of remote workers confessed to working only 3-4 hours per day, which means they really need better time management and self-discipline. Again, maintaining team collaboration and ensuring efficient communication can be challenging when team members are dispersed, which emphasizes the importance of well-structured remote work policies and tools for effective team utilization.

The rise of AI

The rise of AI in team utilization management has brought remarkable improvements to how organizations optimize their workforce. AI-driven tools, such as Asana, Trello, Monday.com, ClickUp, Hootsuite Insights, Jasper.ai, ChatGPT, DataRobot, Clari, and Salesforce Einstein, offer data-driven insights into employee performance, allocation of tasks, and resource allocation, helping teams to operate more efficiently. These tools can predict peak work hours, identify potential bottlenecks, and suggest adjustments to achieve better team utilization rates. Besides, AI fosters real-time collaboration by offering smart scheduling, task assignment, and monitoring, resulting in effective teamwork.

Upskilling and lifelong learning

Team members need to remain adaptable and equipped with relevant skills, especially in the tech industry, where tools and technologies constantly evolve. For example, software development teams might regularly train to master new programming languages or frameworks, while IT support teams invest in certifications to stay current with the latest technologies. Besides, online courses, workshops, and mentorship programs can foster a culture of continuous learning, enabling team members to upskill and apply their knowledge to tackle emerging challenges effectively. In a nutshell, fostering a learning-driven environment boosts individual capabilities and contributes to higher team productivity and adaptability in the ever-changing tech landscape.

Predictions for the future

As we peer into the future of team utilization, we understand that we are in an industry shaped by various transformative elements. The proliferation of remote and hybrid work models, the integration of AI-driven tools, and the growing emphasis on upskilling and continuous learning are set to define the path forward for the tech industry. These trends foreshadow a future where adaptable and highly efficient teams reign supreme, revolutionizing how work is organized and executed. But what does the future hold? Which trends will bloom and shape the future of team utilization in the tech industry?

Employee monitoring automation

An upcoming trend shaping the future of employee monitoring is automation, which streamlines data collection, analysis, and reporting. This automation benefits employers by saving time, improving data accuracy, and offering valuable insights into work processes, preparing them for the future. For employees, it can mean more objective feedback and self-improvement tools like time tracking and goal setting. However, this automation may reduce personal interaction and pose ethical and legal challenges like data ownership and employee consent. Thus, you need to operate with employee monitoring automation carefully and balance addressing these concerns and paving the way for the future of work monitoring.

AI-driven team management

AI-driven team management will definitely revolutionize the way projects are handled in the near future. The integration of AI-powered tools into team management will only keep improving the efficiency of resource allocation and boost team utilization rates. Project managers will have the advantage of data-driven insights and predictive analytics, allowing them to make more informed decisions. This technology will help teams operate at their full potential, as it automates routine tasks, identifies bottlenecks, and suggests real-time adjustments to optimize performance. As AI continues to advance, it holds great promise for streamlining project workflows and ensuring that teams operate at their peak efficiency.

Prioritize the well-being of employees

More companies have started to pay attention to the well-being of their employees, especially after the COVID-19 pandemic. This is because multiple employees have been feeling stressed and unhappy. According to the American Institute of Stress Report, 65% of employees reported that stress at work led to problems, and over 10% of them described these issues as significant ones. Thus, employers want to make sure their employees are healthy and happy. Some use special apps to check how their employees are doing and solve problems at work. But they need to be careful because checking too much can make employees feel stressed and make them feel like they're not trusted. So, companies need to find a balance between looking out for their workers and being understanding.


Multiple IT companies keep taking various measures to support employee well-being, and this trend tends only to grow. This includes offering webinars and access to psychological help, organizing engaging activities both online and offline (such as virtual happy hours), and providing bonuses and gifts to acknowledge and appreciate their employees' hard work. These initiatives contribute to a more supportive and healthier work environment.